Frequently asked questions

ordering

Contact us as soon as possible if you would like to change or cancel your order. If your order has not shipped, we will cancel the order at no cost. If the order has shipped, and you would still like to change or cancel, please follow the procedures for returning your order after you have received it.

You will receive an email notifying you when your order has shipped. If you have an account, you can go to your account page to see the status of your order.

Our website is certified to Level 1 of the Payment Card Industry Data Security Standard (PCI DSS). PCI DSS is a security standard for organizations that handle credit and debit information. Our compliance covers all six of the following categories in the standard:

- Maintain a secure network

- Protect cardholder data

- Maintain a vulnerability management program

- Implement strong access control measures

- Regularly monitor and test networks

- Maintain an information security policy

Please contact us for an estimate on when a particular item is expected back in stock.

We recommend using the latest Google Chrome web browser to view our website.

Payments

We accept the following payment methods:

-Visa

-Mastercard

-American Express

-Diners Club

-Discover

-Shop Pay

-Apple Pay

-Google Pay

-PayPal

We currently do not offer gift cards.

shipping and delivery

Use this text to answer questions in as much detail as possible for your customers.

We currently ship to the lower 48 States within the United States, and Canada.

For orders under $60 USD, shipping is $8 USD. For orders over $60 USD, shipping is free.

Your shipping tracking number will be emailed to you as soon as it is created. If you have an account, you can also view your tracking number on the order page.

Returns and Exchanges

Please see our ‘Returns’ page for the process to return an item.

Please see our ‘Returns’ page for the process to exchange an item.

Accounts and Newsletters

Opening an account will allow you to save your shipping information for faster and easier checkouts, and you will be able to view all of your current and past orders in one place!

Signing up for our email newsletter will allow you to receive exciting new deals and promotions!

We will not send spam emails, and only send emails that you request. You can unsubscribe at any time by clicking 'unsubscribe' at the bottom of any newsletter email. We do not sell your email address to any third parties.

Please click on the 'Forgot password?' button on the log in page. You will be sent an email to reset your password.

Go to your account page, and click on 'View addresses'. On the addresses page, you can add, edit, and delete addresses.